Frequently Asked Questions

Shipping & Delivery

  • Orders are generally processed and dispatched once a week.

    As a micro handmade business Jessica takes on all the roles and this can include printing products as they are ordered if stock requires. Your understanding and patience is apprechiated.

    If orders are urgent we recommend selecting the express shipping option.

  • Once orders are dispatched delivery times differ depending on location and postage selection.

    Please view the Australia Post website for more details.

    Please Note: Postage delays can occur during peak periods.

  • We have included discounted flat rate shipping costs for standard and express shipping within Australia.

    Standard $6.95

    Express $12.95

    Smaller items like stickers, bookmarks and cards may be eligible to be posted as a letter for $3.50 within Australia.

    Please refer to the checkout for exact postage amounts.

  • All orders are made, processed and dispatched from Jessica’s Melbourne Studio.

  • Head to the contact page and let us know if an order is urgent. Once notified we will flag the order and dispatch ASAP.

    We receomend selecting the express postage option so your order gets to you sooner.

    We also have a free pick up option at markets or studio if availability allows.

  • Yes once selected and order you can email and let Jessica know your pick up preferences.

    Picking up at an upcoming event/market is recommended. Just let Jessica know in advance which event you will be attending.

    Or contactless pickup can be organised at Jessica’s Studio. Information will be provided once date and time are confirmed. This is subject to avaliblity.

  • An investigation will take place with Australia Post and If the order is lost in transit we will repost your order ASAP.

    If the order has been successfully delivered it is the buyers responsibility to collect upon delivery to avoid stolen parcels.

  • Let us know ASAP and if the shipping label has not been processed yet we will make this adjustment.

    If the the order has already been sent out we are unable to replace or refund your mistake if your order is missing. However, if your order diverts back to us, we would happily re-ship your order out to you.

  • For international orders, please note that shipping costs do not include import duties and local taxes of your country.

    This responsibility falls on the customer and should the customer refuse to pay these fees, it is their responsibility to redirect the order back to us for a refund.

Returns & Refunds

  • If your oder has arrived damaged due to postage please contact us ASAP with images of the damaged product and we will organise a replacement, refund or store credit.

    The refund period is within 7 days of receiving your order.

    We do our best to make sure your order is packaged safely and in the best condition upon dispatch.

  • As a handmade micro business, making products in small batches we are unable to accept change of mind returns.

    Being handmade Jessica makes sure products are printed and produced to the highest of quality with the best materials.

    If you’d like to see products before you buy we recommend attending an upcoming market of visiting a stockist store.

  • Original artworks being one off unique pieces can not be refunded. They are considered final sale.

  • If your item arrives damaged or faulty please email via the contact page with your order info within 7 days of receiving your order.

    Include your order number and a clear photo of the item and packaging. We will do our best to resolve the issue quickly by offering a replacement, store credit, or refund.

    Please note:

    • Shipping costs are non-refundable.

    • Customers are responsible for the cost of return postage.